Product Information And Warranty
Welcome to the world of Tumi - the finest international brand of travel, business and lifestyle accessories. Since our founding in 1975, Tumi has been dedicated to providing our customers with an outstanding ownership experience. Specifically, we make three commitments to our customers:
Tumi’s warranty extends to the original owner; it is straightforward and comprehensive, and just part of the total Tumi ownership experience. Should you have additional questions, please email cs.tumi@mapfashion-info.com or call WhatsApp from 9:00 am to 5:00 pm wib to speak live with our customer service.
With limited exceptions, if your Tumi product is damaged during the first twelve (12) months you own it including damage caused by wear and tear, airlines, or other transit damage Tumi will cover all repair expenses, including shipping costs (ground only) to and from our repair facility. If we determine that the product is damaged beyond repair, we will replace it. If we determine that a replacement product is not available, we will provide you with a product of comparable value. Damages not covered are damage resulting from abuse, cosmetic damage (such as scratched leather or stained fabrics), and incidental or consequential damages, such as damage to or loss of the contents of a bag, loss of use, loss of time, or similar expenses.
From the beginning of the second through the end of the fifth year when you own your TUMI travel item, business case or other bag, and for the second year of ownership for wallets, or accessories, TUMI will repair any item that is damaged due to normal wear and tear, or defective in materials or workmanship, including any structural defects (such as defective handles, zippers, or locks) .For years two through five, we do not cover damage caused by airlines or other transit damage. Damage claims in transit cases should be filed against the carrier. Other damages not covered are damage resulting from abuse, cosmetic damage (such as scratched leather or stained fabrics) and incidental or consequential damages, such as damage to or loss of the contents of a bag, loss of use, loss of time, or similar expenses.
Your only responsibility is to ship your item to us for repair, postage paid, or take it to a Tumi store or authorized Tumi dealer, who will be happy to process the repair. In some cases there may be a nominal processing fee. Many repairs can actually be handled in the Tumi store, free of charge. If your item does need to be sent to our facility, we will repair it quickly and ship it back at no additional cost to you. In those cases where our warranty does not apply, your local service center will provide you with an estimate of any repair and return shipping costs that may be incurred.
We do have many customers with older, well-traveled bags that they would like to have refurbished or repaired. For these customers, we offer courteous, responsive service and the highest quality repairs and refurbishment at reasonable cost. Many parts are stocked for up to five years after the style is discontinued. If we are unable to repair the bag, we will suggest alternative options. Please call before sending your product for repair or refurbishment to discuss shipping and handling costs and other fees.
The bottom line is that at Tumi, we are totally committed to keeping you happy about our products and our service. Once you have had the pleasure of owning and using our products, we hope that they will become your trusted companions for life. You can reach us online, at cs.tumi@mapfashion-info.com or call WhatsApp to speak with a customer service representative during normal business hours (Monday to Friday 09.00am to 5.00pm wib, closed on public holidays).
Please save your store receipt as proof of purchase. This will be needed to demonstrate your warranty coverage. Additionally, this will serve as proof that your purchase was made at an authorized Tumi retailer. Our Five Year Limited Warranty only applies to products that were purchased from an authorized Tumi store or dealer.